Refund policy

Return and Refund Policy

At Indiaka, we strive to ensure that our customers are completely satisfied with their purchases. To facilitate a smooth return and refund process, please carefully review the following policy:

Eligibility for Returns

- Returns will only be considered if initiated within 5 days of placing the order.
- Products must be in their original condition with all tags, packaging, and accessories intact.

Refund Conditions

- Refunds will only be processed for damaged products.
- To process a refund for a damaged product, you must provide an opening video of the product clearly showing the damage.
- The video should include:
    - The product's packaging and labels.
    - The product itself, highlighting the damage.
    - A clear shot of the product's details (e.g., serial number, product code).

Return Process

1. Contact us: Reach out to our customer support team at customersupport@indiaka.in  within 5 days of receiving your order.
2. Provide required information: Share your order number, product details, and a brief description of the issue.
3. Follow return instructions: We'll guide you through the return process and provide instructions on how to send the product back.

Refund Timeline

- Once we receive the returned product and verify its condition, we'll process the refund within 3-5 business days.
- The refund will be credited back to your original payment method.

Important Notes

- Failure to provide the required opening video may result in the refund being denied.
- Products that are not damaged or defective will not be eligible for refunds.
- Returns will only be accepted within the specified 5-day timeframe.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out to us at . We're here to help.

By shopping with Indiaka, you agree to abide by this Return and Refund Policy. We're committed to providing you with a seamless shopping experience.